Information We Collect
When you register and use OK Gaming, we collect the following types of personal information:
- Registration Details: Full name, date of birth, email address, mobile number, and username.
- Identity Verification (KYC): Government-issued ID (e.g., PhilSys, Passport, Driver's License), selfie photos, and proof of address — required under PAGCOR and anti-money laundering (AML) regulations.
- Financial Information: GCash number, Maya account, BDO/BPI/UnionBank details, or Visa/Mastercard card information used for deposits and withdrawals. We do not store full card numbers — payments are processed through PCI-DSS compliant gateways.
- Device and Usage Data: IP address, browser type, device ID, login timestamps, and pages visited. This helps us detect fraud and improve your experience.
- Communications: Messages you send to our support team, survey responses, and feedback forms.
We only collect personal data that is necessary, adequate, and not excessive relative to the purposes for which they are processed — in accordance with the principle of proportionality under the Data Privacy Act.
How We Use Your Information
OK Gaming uses your personal information for the following lawful purposes:
- Account Management: To create, verify, and maintain your OK Gaming account.
- Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely.
- Legal Compliance: To fulfill our obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
- Security and Fraud Prevention: To detect suspicious activity, prevent unauthorized access, and protect both players and the platform.
- Customer Support: To respond to your inquiries, complaints, and requests efficiently.
- Platform Improvement: To analyze usage patterns and improve our games, interface, and overall user experience.
- Marketing Communications: To send you promotions, game updates, and exclusive offers — but only if you've opted in. You can unsubscribe anytime.
Data Sharing and Third Parties
We do not sell your personal data. However, we may share your information with trusted third parties in limited circumstances:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet-connected banks, and card networks (Visa/Mastercard) to facilitate transactions.
- KYC/AML Providers: Accredited identity verification and compliance service providers to meet regulatory requirements.
- IT and Security Partners: Cloud hosting, cybersecurity, and analytics providers who operate under strict data processing agreements.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies — when required by law or court order.
All third-party service providers we engage are contractually obligated to protect your data and use it only for the specific purpose we've authorized.
Cookies and Tracking Technologies
OK Gaming uses cookies and similar tracking technologies to improve your browsing experience and gather analytical data. Here's what we use:
- Essential Cookies: Required for the platform to function — login sessions, game state, and security tokens.
- Analytics Cookies: Help us understand how players navigate the site so we can make it better.
- Preference Cookies: Remember your settings like language preferences and display options.
- Marketing Cookies: Used only if you've opted in, to deliver relevant promotions.
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.
Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by law. Specifically:
- Account and transaction records are kept for a minimum of 5 years in compliance with AMLA requirements.
- KYC documents are retained for the duration of your account plus the legally required period after account closure.
- Marketing data is deleted promptly upon opt-out or account closure, whichever comes first.
When data is no longer needed, we securely destroy or anonymize it in line with our data disposal procedures.
Your Rights as a Data Subject
Under the Philippine Data Privacy Act, you have the following rights regarding your personal data held by OK Gaming:
- Right to Be Informed: Know what personal data we collect and how it's used — that's exactly what this policy is for.
- Right to Access: Request a copy of your personal data we hold on file.
- Right to Rectification: Ask us to correct inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data when it's no longer necessary for the purposes it was collected, subject to legal retention requirements.
- Right to Object: Object to the processing of your personal data for direct marketing or other non-essential purposes.
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
- Right to Lodge a Complaint: File a complaint with the National Privacy Commission if you believe your data rights have been violated.
To exercise any of these rights, send a written request to privacy@okgaming.net. We will respond within 15 business days.
Children's Privacy
OK Gaming is strictly for players aged 21 years and above in the Philippines. We do not knowingly collect personal information from minors. If we discover that a minor has registered on our platform, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed OK Gaming, please contact us right away at support@okgaming.net.
Security Measures
We implement robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:
- TLS/SSL encryption for all data transmissions
- Secure, access-controlled server infrastructure
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) options for your account
- Staff training on data privacy and security protocols
While we do everything in our power to protect your data, no system is 100% impenetrable. We encourage you to use a strong password and enable 2FA for your OK Gaming account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes, we'll notify you via email or a prominent notice on the platform. The "Last Updated" date at the top of this page always reflects the most recent version. Continued use of OK Gaming after updates means you accept the revised policy.
